When entering our website www.argentobourbon.com The user and/or client (hereinafter "the client") agrees to be bound by the General Terms and Conditions, along with all other policies and principles thereof. We recommend that you read and understand this section before placing your order.

We reserve the right to update or change the Terms and Conditions at any time without prior notice, which is why we recommend that you read this section each time you use this site.

Consumer protection:

COLBRAND COLOMBIA SAS states that it is subject to the laws established for the protection of consumer rights. For more information on consumer rights, see www.sic.gov.co.

Acceptance of terms and conditions:

By accessing and using the website www.argentobourbon.com you agree that purchases are subject to the Terms and Conditions published on the site, and all applicable laws will govern and be interpreted in accordance with Colombian law.


Registration and purchases at www.argentobourbon.com must be made exclusively by adults. Customer registration information will be collected, stored and used by COLBRAND COLOMBIA SAS (hereinafter "the company"), maintaining sufficient security standards to prevent any tampering, loss, consultation, use or unauthorized or fraudulent access, and guaranteeing the rights of the owners of the date.

The information collected through registration may be used for statistical and promotional purposes, which seek to improve the quality of the offers presented to our registered customers. Once registered, if the client decides to buy a product through our web store www.argentobourbon.com, he must additionally provide the relevant information on the payment method he has selected, address where he receives the invoices, telephone and address to which Colbrand Colombia SAS wishes to send its products.


To access your personal account, the customer must enter the password selected at the time of registration, which will allow personalized, confidential and secure access to the Site. The administration of this secret key is the sole responsibility of the client. Its delivery to third parties or its use by said third parties will not imply any responsibility for COLBRAND COLOMBIA SAS.

Formation of Purchase Consent:

Consent on the part of the consumer is manifested in the purchase steps of the Site by accepting each one of them and is perfected with the final confirmation of purchase after having reviewed the summary of the order. Before the final confirmation of purchase, the customer may cancel the purchase at any time.

Use of Personal Data Registered on the Site:

Colbrand Colombia SAS, a company identified with Nit: 900.800.912 - 1, as responsible and/or in charge of the processing of personal data, is subject to the provisions of Law 1581 of 2012 and its Policy for the Treatment of Personal Data, expressed in the following terms:

In the case of data or content shared and/or provided by the client to the website, the client grants Colbrand Colombia SAS the non-exclusive right, exempt from copyright and/or intellectual property, in perpetuity, irrevocable and fully transferable to third parties , to use, reproduce, modify, adapt, publish, translate, create derivative services, distribute and display such reviews and comments throughout the world and in any media.

The sole registration of the Client on the Site will be the express, informed and prior acceptance for the access, file, and use of the client information granted through the web page, by Colbrand Colombia SAS and by third parties authorized in these Terms and Conditions. The purpose of processing the Client's personal data will be to validate purchase orders, recover failed sales, improve the Site's information work, support, improve and facilitate marketing and promotion strategies for products and services provided by Colbrand. Colombia SAS, analyze customer profiles and communicate orally and/or in writing promotional or commercial information of our brands that fit their particular interests.

Colbrand Colombia SAS may transfer, under any title, the personal data of Clients to its affiliated companies.

With the acceptance of these Terms and Conditions, the Client freely, expressly and previously declares to have been informed about the rights that the regulations and jurisprudence grant him as the owner of his personal data and that are listed below: (i) Know, update and rectify your personal data in front of any person in charge or in charge of the processing of your personal data. This right may be exercised, among others, against partial, inaccurate, incomplete data,

fractioned, misleading, or those whose treatment is expressly prohibited or has not been authorized. (ii) Request proof of the authorization granted to the person in charge or in charge of the treatment except when the law expressly exempts it as a requirement for the treatment. (iii) Be informed by the person in charge or in charge of the treatment, upon request, regarding the use that has been given to personal data. (iv) Submit complaints to the Superintendence of Industry and Commerce for violations of the personal data protection regime. (v) Revoke the authorization and/or request the deletion of personal data when the principles, rights and constitutional and legal guarantees are not respected in the treatment. The revocation and/or deletion will only proceed when the Superintendence of Industry and Commerce has determined that in the treatment the person in charge or in charge has incurred in conduct contrary to the law and the Constitution. (vi) Free access to your personal data that has been processed. Likewise, the Client declares to know that it will be his power to provide the Company with information on sensitive data and that it is at his total discretion to provide any sensitive or non-sensitive personal data that is required by Colbrand Colombia SAS Notwithstanding the foregoing , the non-granting of the personal data that this Site requires from you may prevent its operation and your access to the information, functionalities or services contained therein.

Colbrand Colombia SAS is not responsible for illegal interceptions or violation of its systems or databases by unauthorized persons, nor consequently, for the improper use of the information obtained by these means.

Use restrictions:

The contents of the website  www.argentobourbon.com are the exclusive property of Colbrand Colombia SAS, owner of the Argento & Bourbon and Siamo Ragazzi brands. In the same way, the reproductions of articles, graphic design, logos, images, texts, illustrations, advertising photography, or procedures analogous to photography, audiovisual production, trademarks and other distinctive signs, in any of the programming languages ​​​​used or usable are owned exclusively by Colbrand Colombia SAS

Argento & Bourbon is a registered trademark in Colombia, owned by Colbrand Colombia SAS under Colombian and international intellectual property laws.

Uses of the brand such as reproduction, distribution, communication to the public, making available to the public, transformation, assignment and any other act or modality of exploitation, in any digital or physical format that has not been expressly authorized by Colbrand Colombia SAS, are expressly prohibited, under penalty of legal action that may take place.

Use of cookies:

www.argentobourbon.com uses cookies for different activities related to the fulfillment of its commercial tasks, such as the management of advertisements related to the particular interests of its users in different spaces

Internet advertising. These ads are communicated on the different browsing devices used by users, such as computers and mobile devices. The cookies used by this website are files sent to a browser through a web server to record user activities on the site and allow more fluid and personalized browsing. The user has the possibility of configuring his browser to prevent the entry of these, block them or, where appropriate, eliminate them.

Pricing policy:

Usually the products you find on the site www.argentobourbon.com They are the same price as in our Argento & Bourbon stores. Even so, in some cases, there could be differences due to specific promotions.


We do everything in our power to make the colors of the products on the site www.argentobourbon.com be as close as possible to their actual color. However, the color of these on the screen may be subject to variations depending on the quality of the computer monitor, the video card, or the lighting of the place from which the website is being accessed. Therefore, Colbrand Colombia SAS cannot guarantee with total certainty that the colors on the website user's screen are identical to the actual colors of the products.

Information errors:

Colbrand Colombia SAS does not guarantee that the website is free of errors and/or that it and its server are free of viruses. If using the website results in the need to request technical service, replace the equipment or the information as such, Colbrand Colombia SAS is not responsible for those costs.

Right of withdrawal:

In accordance with the right of withdrawal enshrined in Law 1480 of 2011 art. 47, the maximum term to exercise this right is 5 business days from the delivery of the good or the moment the Customer receives the product. The product must be returned in the same conditions in which the Client receives it, that is, it must be in perfect condition, unused, clean and with the labels and tags. The transportation costs and others, incurred in the return of the product to the facilities of Colbrand Colombia SAS will be assumed by it.

In the event that all the aforementioned conditions are met, Colbrand Colombia SAS will return the total amount paid, without discounts or withholdings, and the term for the return of the money may not exceed 30 calendar days.

To manage the return of a product by the withdrawal law, you must do so through our customer service center on the line specified in the Site header or by mail customerservice@colbrand.com .

In the case of gift vouchers, purchased through the Argento & Bourbon Online Store, the right of withdrawal may be made within 5 business days following the purchase of the voucher, if and only if it has not been redeemed. fully or partially.

Money return:

Through transfer: it is done within thirty (30) calendar days following receipt of the product at the facilities of Colbrand Colombia SAS

Through credit card payment reversal: it is made within thirty (30) calendar days following receipt of the product at the Colbrand Colombia SAS facilities

Due to company security policies, the money will always be reverted to the same account or credit card from which the initial transaction was made.

With reference to the purchase of products that have been paid through Effecty or Baloto, the refund of the money will be made by consignment to a bank account in the name of the client. In the event that he does not have a bank account, the company will evaluate other options that conform to its security policies.

In the case of products purchased with gift vouchers (physical or digital), the money back does not apply. If the customer is not satisfied with the product purchased using the gift voucher, they may request an exchange for a credit note, as long as said product is in perfect condition and unused.

In the case of gift vouchers, purchased through the Argento & Bourbon Online Store, a refund of the money may be requested within 5 business days following the purchase of the voucher, if and only if it has not been fully redeemed or partially.


In the event of defects in the quality or suitability of the products purchased through the Website within the guarantee term of the respective product, the legal guarantee may be used in the terms stipulated in these Terms and Conditions.

Unless something different is specifically indicated on the Site in relation to a product, the products that are sold there will have a guarantee of 180 calendar days if they are categorized as outlet products (with a discount on the original price) and 360 calendar days when in the case of line products (without discount on the original price).

To make a warranty return of a defective product purchased through www.argentobourbon.com , customers can go to any of our Argento & Bourbon points of sale in the country or do so through our customer service center, by contacting the line designated for that purpose in the Site header or by writing to email customerservice@colbrand.com . In the case of doing it through the customer service center, the collection of the product will be coordinated at the customer's home to carry out the pertinent inspection. If the defect does not meet the conditions of warranty returns, the customer will be informed by email of the reason why we did not make the return and the product will be sent again to the initial delivery address.

If the guarantee is recognized, the corresponding change will be made for a new product. In the event that the same product is no longer available, the customer will be notified to agree on the way to replace the product that best suits their interests. This can be through the issuance of a credit note for a value equivalent to that of the product for which the guarantee was requested or by making an exchange for a different product, whose value will be computed with the credit in favor of the client to determine if he must pay a surplus or if, on the contrary, there is still a balance in his favor.

The transportation expenses related to this concept are borne by Colbrand Colombia SAS and will not represent any extra cost for the client.

In the case of products purchased with gift vouchers (physical or digital), the guarantee will also be 6 months for discounted products and 12 months for line products.

Exchange policies:

When the delivered product does not correspond to the product requested by the client, or when it does not meet their expectations and needs, the client will have the right to request the resolution or termination of the contract, and obtain a credit note for the value of the purchase without there is any withholding or discount. Said credit note will be valid for ninety (90) calendar days and can be redeemed both in our web store and in physical Argento & Bourbon points of sale. The change may be made for products purchased within a period of 30 days prior to the change request addressed to customerservice@colbrand.com .

If the customer prefers, in order to expedite the change process, they can also make changes to any product purchased through www.argentobourbon.com directly at physical Argento & Bourbon points of sale.

In order for the credit note to be issued, the product subject to change must be at the Colbrand Colombia SAS facilities. For this, the Client must give written notice, by means of an email, to the customer service area of ​​the company ( customerservice@colbrand.com . ), stating their intention to return the product within thirty (30) calendar days following the date of receipt of the product.

Colbrand Colombia SAS will be in charge of managing the collection of the product and validating that it is in the required conditions. To make a change, the product must be in perfect condition, clean, unused, with labels and tags.

Due to promotions, the customer becomes the beneficiary of special discounts, specifically calculated taking into account the products selected at the time of purchase. In the event that the client wants to change any of said products, he must express his intention by following the regular channel mentioned in the change policy.

Once the change is accepted, the company must reverse the initial billing operation, and subsequently settle a new invoice based on the products chosen in the second instance. Likewise, the customer service area of www.argentobourbon.com will contact the client to inform them of the details of this procedure.

The transportation expenses related to this concept are borne by Colbrand Colombia SAS and will not represent any extra cost for the client.

Change policies for footwear maintenance products:

The Client may request a change of a shoe maintenance product within 5 business days following the delivery date, as long as it has not been used.


Shipments are completely free for the customer, except when the product is purchased with some type of discount, in which case a single fee of $15,000 pesos will be charged for shipments throughout the national territory of Colombia.

Our usual delivery time is up to 5 business days for populations in which the transport company delivers directly. Notwithstanding the foregoing, we clarify that due to operational inconveniences derived from the emergency related to COVID-19, our delivery times could be extended up to 10 business days for cities in which the Mercantile Coordinator delivers directly and 15 business days for those in which It is done through authorized re-shippers. The maximum shipping time may be affected by factors such as the day and time the purchase is made and may vary depending on the destination population, as well as the state of the access roads to it.

For those populations in which the transport company does not deliver directly, but through authorized re-shippers, delivery times can be up to 10 business days.

If the customer has not received their order once the stipulated period has expired, they must contact our customer service center through the line designated for this purpose in the header of the Site or email

customerservice@colbrand.com . Said center will be in charge of contacting the transport company and will give an answer to the client as soon as possible.

In the event that a customer requests a product change, the transportation costs incurred for said concept will be borne by the company. The foregoing applies only once for each purchase order, then if a customer requests a second change, the shipping costs will be borne by the customer.

The Argento & Bourbon online store only ships to destinations within Colombian territory. The foregoing applies to purchases made with any means of payment (credit cards, debit cards, gift vouchers, credit notes, etc.).

What to do when the product the customer receives was not the one ordered?

In the event of receiving a wrong delivery, the customer must contact the customer service center on the line designated for this purpose in the header of the Site or by mail customerservice@colbrand.com . to report the situation and receive the required assistance. The collection of the product will be coordinated at the client's home and the pertinent change will be made within a period of between 5 and 7 business days from the moment the product is collected.

In the event that the requested product is no longer available, a credit note will be delivered for the value of said product or, if the client prefers, the return of the money will be coordinated.

The transportation expenses related to this concept are borne by Colbrand Colombia SAS and will not represent any extra cost for the client.

Transportation expenses related to returns, exchanges and guarantees:

Transportation expenses related to the concepts of change, guarantee and right of withdrawal, will be borne by the company. The foregoing applies only once for each purchase order, so if a customer requests a second change or guarantee related to the same purchase order, the shipping costs will be borne by the customer.

Proof of collection for product return:

Regarding the collections that The Company schedules at the address of The Client through the transport company, it is the responsibility of The Client to demand proof of collection at the time it is made effective by said transport company. In addition, said receipt must be kept by The Client and The

Company can request it at any time to corroborate the physical return of the product by The Client.

Communications and Special Offers:

Clients expressly authorize Colbrand Colombia SAS to send them promotions to the registered email, adjusted to the characteristics of each client according to the purchases made and links visited. The Client may request the suspension of all promotional communication sent to his email by sending an email to customerservice@colbrand.com .

Communications through Email, WhatsApp, SMS, Facebook, Instagram, Google, among other digital media:

The Client authorizes, at the moment of accepting "Receive commercial information and promotions" that communications be sent to him through Email, WhatsApp, SMS, Facebook, Instagram, Google, among other digital means, related to his visit to argentobourbon.com , your purchases, latest collections and brand promotions. Said communications will be sent directly by the brand or through its suppliers.

Physical Mail:

The customer agrees to receive material other than the product and/or merchandise selected for purchase, such as advertising, magazines and/or brochures with the releases of the latest collections, and in general advertising material.

Validity and update of the policies:

These policies are effective as of July 1, 2020.

As a general rule, the term of the authorizations on the use of personal data by customers is understood by the term of the commercial relationship or the link to the service and during the exercise of the company's corporate purpose.

Authorizations on customer data may terminate at their will at any time. If the person is an active client of Colbrand Colombia SAS, their data may not be used for anything other than the provision of the product or service and for the offer of subsequent renewals when the service has this modality.

Any substantial change in the terms and conditions will be communicated in a timely manner to the owners of the data through the usual means of contact, emails and/or through the website. www.argentobourbon.com . The

Communications will be sent at least ten (10) days before implementing the new terms and/or substantial update thereof.

Incorporation by referral:

Web store customer is warned www.argentobourbon.com that in accordance with article 44 of Law 527 of 1999, modified by National Decree 019 of 2012, this privacy policy is an integral part of the conditions of use of this website and is incorporated by reference to them. This privacy policy and its terms will be legally valid as if they had been incorporated in their entirety, in the text of the conditions of use of this website.