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TERMS AND CONDITIONS TO MAKE USE OF OUR ONLINE STORE

TERMS AND CONDITIONS TO MAKE USE OF OUR ONLINE STORE

When entering our website www.argentobourbon.com the user and / or client (hereinafter "the client") agrees to be bound by the General Terms and Conditions, along with all other policies and principles thereof. We recommend that you read and understand this section before placing your order.

We reserve the right to update or change the Terms and Conditions at any time without prior notice, which is why we recommend that you read this section every time you use this site.

 

Consumer protection:

COLBRAND COLOMBIA SAS expresses that it is subject to the laws established for the protection of consumer rights. For more information on consumer rights, consult www.sic.gov.co.

Acceptance of terms and conditions:

By accessing and using the website www.argentobourbon.com you accept that purchases are subject to the Terms and Conditions published on the site, and all applicable laws will govern and be interpreted in accordance with Colombian laws.

Registry:

Registration and purchases at www.argentobourbon.com must be made by adults only. Customer registration information will be collected, stored and used by COLBRAND COLOMBIA SAS (hereinafter "the company") maintaining sufficient security standards to prevent any adulteration, loss, consultation, use or unauthorized or fraudulent access, and guaranteeing the rights of the data owners.

The information collected through the registry may be used for statistical and promotional purposes, which seek to improve the quality of the offers presented to our registered clients. Once registered, if the client decides to buy a product through our web store www.argentobourbon.com, he must additionally provide the relevant information to the payment method he had selected, address where he receives invoices, telephone and address to which Colbrand Colombia SAS wishes to send its products.

Password:

To access their personal account, the client must enter the password they have selected at the time of registration, which will allow personalized, confidential and secure access to the Site. The administration of this secret key is the sole responsibility of the customer. Its delivery to third parties or its use by said third parties will not imply any responsibility for COLBRAND COLOMBIA SAS.

Formation of the Purchase Consent:

The consent of the consumer is manifested in the purchase steps of the Site, accepting each one of them and is perfected with the final purchase confirmation after having reviewed the order summary. Before the final purchase confirmation, the customer may cancel the purchase at any time.

Use of Personal Data Registered on the Site:

Colbrand Colombia SAS, a company identified with Nit: 900.800.912 - 1, as responsible and / or in charge of the processing of personal data, is subject to the provisions of Law 1581 of 2012 and its Personal Data Treatment Policy, expressed in the following terms:

In the case of data or content shared and / or provided by the client to the website, the client grants Colbrand Colombia SAS the non-exclusive right, exempt from copyright and / or intellectual property, in a perpetual, irrevocable and totally transferable manner. to third parties, to use, reproduce, modify, adapt, publish, translate, create derivative services, distribute and display said reviews and comments throughout the world and in any means of communication.

The sole registration of the Client on the Site will be the express, informed and prior acceptance for the access, file, and use of the client's information granted through the website, by Colbrand Colombia SAS and the authorized third parties in the these Terms and Conditions. The purpose of processing the Customer's personal data will be to validate purchase orders, recover failed sales, improve the information work of the Site, support, improve and facilitate the marketing and promotion strategies of the products and services provided by Colbrand. Colombia SAS, analyze customer profiles and communicate orally and / or in writing promotional or commercial information about our brands that meet their particular interests.

Colbrand Colombia SAS may transfer, in any way, the personal data of Clients to its affiliated companies.

With the acceptance of these Terms and Conditions, the Client declares freely, expressly and previously having been informed about the rights that the regulations and jurisprudence grant them as the owner of their personal data and that are set out below: (i) Know, update and rectify your personal data in front of any person in charge of the processing of your personal data. This right may be exercised, among others, against partial, inaccurate, incomplete data,

fractioned, misleading, or those whose treatment is expressly prohibited or has not been authorized. (ii) Request proof of the authorization granted to the person in charge or the person in charge of the treatment, except when the law expressly exempts it as a requirement for the treatment. (iii) Be informed by the person in charge or the person in charge of the treatment, upon request, regarding the use that has been given to the personal data. (iv) Submit complaints to the Superintendency of Industry and Commerce for violations of the personal data protection regime. (v) Revoke the authorization and / or request the deletion of personal data when the principles, rights and constitutional and legal guarantees are not respected in the treatment. The revocation and / or deletion will only proceed when the Superintendency of Industry and Commerce has determined that in the treatment the person in charge or in charge has incurred in conduct contrary to the law and the Constitution. (vi) Free access to your personal data that have been processed. Likewise, the Client declares to know that it will be their faculty to supply the Company with information on sensitive data and that it is under their total discretion to provide any sensitive or non-sensitive personal data that is required by Colbrand Colombia SAS Notwithstanding the foregoing, the non-grant The personal data required by this Site may impede its operation and your access to the information, functionalities or services contained therein.

Colbrand Colombia SAS is not responsible for illegal interceptions or violation of its systems or databases by unauthorized persons, nor consequently, for the improper use of the information obtained by these means.

Restrictions of use:

The contents of the website www.argentobourbon.com are the exclusive property of Colbrand Colombia SAS, owner of the Argento & Bourbon and Siamo Ragazzi brands. Similarly, reproductions of articles, graphic design, logos, images, texts, illustrations, photography advertising, or procedures similar to photography, audiovisual production, trademarks and other distinctive signs, in any of the programming languages ​​used or usable are exclusively owned by Colbrand Colombia SAS

Argento & Bourbon is a registered trademark in Colombia, owned by Colbrand Colombia SAS under Colombian and international intellectual property laws.

Uses of the brand such as reproduction, distribution, communication to the public, making available to the public, transformation, assignment and any other act or mode of exploitation, in any digital or physical format that has not been expressly authorized by Colbrand Colombia SAS, remain expressly prohibited, under penalty of legal actions that may arise.

Use of cookies:

www.argentobourbon.com uses cookies for different activities related to the fulfillment of its commercial tasks, such as the management of advertisements related to the particular interests of its users in different spaces.

internet advertising. These advertisements are communicated on the different navigation devices used by users, such as computers and mobile devices. The cookies used by this website are files sent to a browser through a web server to record the user's activities on said site and allow a more fluid and personalized navigation. The user has the possibility of configuring his browser to prevent the entry of these, block them or, where appropriate, eliminate them.

Pricing policy:

Usually the products you find on the site www.argentobourbon.com they have the same price as in our Argento & Bourbon stores. Even so, in some cases, there may be differences due to specific promotions.

Colors:

We do everything in our power to ensure that the colors of the products on the site www.argentobourbon.com are as close to their actual color as possible. However, the color of these on the screen may be subject to variations depending on the quality of the computer monitor, the video card, or the lighting of the place from which the website is being accessed. Therefore, Colbrand Colombia SAS cannot guarantee with total certainty that the colors on the website user's screen are identical to the real colors of the products.

Information errors:

Colbrand Colombia SAS does not guarantee that the website is free of errors and / or that it and its server are free of viruses. If using the website results in the need to request technical service, replace the equipment or the information as such, Colbrand Colombia SAS is not responsible for those costs.

Right of withdrawal:

In accordance with the right of withdrawal enshrined by Law 1480 of 2011 art. 47, the maximum term to exercise this right is 5 business days from the delivery of the good or the moment the Customer receives the product. The product must be returned in the same conditions in which the Customer receives it, that is, it must be in perfect condition, unused, clean and with the labels and tags. Transportation and other costs incurred in returning the product to Colbrand Colombia SAS facilities will be assumed by it.

In the event that all the aforementioned conditions are met, Colbrand Colombia SAS will return the total amount paid, without discounts or withholdings, and the term for the return of the money may not exceed 30 calendar days.

To manage the return of a product by the law of withdrawal, you must do so through our customer service center on the line specified in the header of the Site or through the mail serviocioalcliente@colbrand.com.

In the case of gift vouchers, purchased through the Argento & Bourbon Online Store, the right of withdrawal may be effective within 5 business days following the purchase of the voucher, if and only if it has not been redeemed totally or partially.

Refund of the money:

Through transfer: it is carried out within thirty (30) calendar days following receipt of the product at the facilities of Colbrand Colombia SAS

Through credit card payment reversal: it is made within thirty (30) calendar days following receipt of the product at the facilities of Colbrand Colombia SAS

Due to company security policies, the money will always be reverted to the same account or credit card, from which the initial transaction was made.

With reference to the purchase of products that have been paid for through Efecty or Baloto, the return of the money will be made by consignment to a bank account in the name of the client. In the event that it does not have a bank account, the company will evaluate other options that comply with its security policies.

In the case of products purchased with gift vouchers (physical or digital), the money back does not apply. If the customer is not satisfied with the product purchased using the gift voucher, he may request the exchange for a credit note, as long as said product is in perfect condition and unused.

In the case of gift vouchers, purchased through the Argento & Bourbon Online Store, a refund of the money may be requested within 5 business days following the purchase of the voucher, if and only if it has not been fully redeemed or partially.

Warranties:

In the event of defects in the quality or suitability of the products purchased through the Website within the guarantee term of the respective product, the legal guarantee may be used in the terms stipulated in these Terms and Conditions.

Unless the Site specifically indicates something different in relation to a product, the products sold there will have a guarantee of 180 calendar days if they are categorized as outlet products (with a discount on the original price) and of 360 calendar days when they are line products (no discount on the original price).

To make a warranty return of a defective product purchased through www.argentobourbon.com, customers can go to any of our Argento & Bourbon points of sale in the country or do so through our customer service center, by contacting the line designated for that purpose in the header of the Site or by writing to the email serviocioalcliente@colbrand.com. In the case of being done through the customer service center, the collection of the product at the customer's home will be coordinated to carry out the pertinent inspection. If the defect does not comply with the conditions of returns by warranty, the customer will be informed by email of the reason why we did not make the return and the product will be sent back to the initial delivery address.

If the guarantee is recognized, the corresponding change will be made for a new product. In the event that the same product is no longer available, the customer will be notified to agree on how to replace the product that best suits their interests. This can be through the issuance of a credit note for a value equivalent to that of the product on which the guarantee was requested or by making an exchange for a different product, whose value will be computed with the credit in favor of the client to determine if he must pay a surplus or if, on the contrary, there is still a balance in his favor.

The transportation costs related to this concept are borne by Colbrand Colombia SAS and will not represent any extra cost for the client.

In the case of products purchased with gift vouchers (physical or digital), the guarantee will also be 6 months for discounted products and 12 months for line products.

Exchange policies:

When the delivered product does not correspond to the product requested by the client, or when it does not meet their expectations and needs, the client will have the right to request the resolution or termination of the contract, and obtain a credit note for the value of the purchase without there is room for any withholding or discount. Said credit note will be valid for ninety (90) calendar days and can be redeemed both in our web store and in the physical Argento & Bourbon points of sale. The change may be made for products purchased within a period of 30 days prior to the change request addressed to serviocioalcliente@colbrand.com.

If the client prefers, in order to speed up the exchange process, they can also make changes to any product purchased through www.argentobourbon.com directly at the physical Argento & Bourbon points of sale.

For the issuance of the credit note, the product subject to exchange must be at the facilities of Colbrand Colombia SAS For this, the Client must give written notice, by means of an email, to the customer service area of ​​the company (serviocioalcliente@colbrand.com.), stating their intention to return the product within thirty (30) calendar days following the date of receipt of the product.

Colbrand Colombia SAS will be in charge of managing the collection of the product and validating that it is in the required conditions. To make a change, the product must be in perfect condition, clean, unused, with labels and tags.

Due to promotions, the client becomes the beneficiary of special discounts, calculated specifically taking into account the products selected at the time of purchase. In the event that the client wants to change any of these products, they must express their intention by following the regular channel mentioned in the change policy.

Once the change is accepted, the company must reverse the initial billing operation, and subsequently settle a new invoice based on the products chosen in the second instance. Likewise, the customer service area of www.argentobourbon.com will contact the client to inform him of the details of this procedure.

The transportation costs related to this concept are borne by Colbrand Colombia SAS and will not represent any extra cost for the client.

Policies for changes of footwear maintenance products:

The Customer may request a change of a shoe maintenance product within 5 business days following the delivery date, as long as it has not been used.

Shipments:

Shipments are completely free for the customer, except when the product is purchased with some type of discount, in which case a single rate of $ 15.000 pesos will be charged for shipments throughout the national territory of Colombia.

Our usual delivery time is up to 5 business days for towns in which the transport company delivers directly. Notwithstanding the foregoing, we clarify that due to operational inconveniences derived from the emergency related to COVID-19, our shipping deadlines could be extended up to 10 business days for cities in which Mercantil Coordinator delivers directly and 15 business days for those in which it is done through authorized re-dispatchers. The maximum shipping time may be affected by factors such as the day and time the purchase is made and may vary depending on the destination population, as well as the state of the access roads to it.

For those towns in which the transport company does not deliver directly, but through authorized re-dispatchers, delivery times can be up to 10 business days.

If the client has not received his order after the stipulated period has expired, he must contact our customer service center through the line designated for this purpose in the header of the Site or by email.

serviocioalcliente@colbrand.com. This center will be in charge of contacting the transport company and will give a response to the client as soon as possible.

In the event that a client requests a product change, the transportation costs incurred for this concept will be borne by the company. The above applies only once for each purchase order, then if a customer requests a second change, the shipping costs will be borne by the customer.

The Argento & Bourbon online store only makes shipments to destinations within the Colombian territory. The above applies to purchases made with any means of payment (credit cards, debit cards, gift vouchers, credit notes, etc.).

What to do when the product the customer receives is not the one he ordered?

In the event of receiving a wrong delivery, the customer must contact the customer service center on the line designated for this purpose in the header of the Site or by mail serviocioalcliente@colbrand.com. to report the situation and receive the required assistance. The collection of the product will be coordinated at the customer's home and the pertinent change will be made within a period of between 5 and 7 business days from the moment the product is collected.

In the event that the requested product is no longer available, a credit note will be delivered for the value of said product or if the client prefers, the refund of the money will be coordinated.

The transportation costs related to this concept are borne by Colbrand Colombia SAS and will not represent any extra cost for the client.

Transportation expenses related to returns, exchanges and guarantees:

The transport costs related to the concepts of exchange, guarantee and right of withdrawal, will be borne by the company. The above applies for a single occasion for each purchase order, then if a customer requests a second exchange or guarantee related to the same purchase order, the shipping costs will be borne by the customer.

Proof of collection for product return:

Regarding the collections that The Company schedules at the Customer's address through the transport company, it is the Customer's responsibility to demand the collection receipt at the time it is made effective by said transporter. In addition, said voucher must be kept by The Client and The

The company can request it at any time to corroborate the physical return of the product by the Customer.

Communications and Special Offers:

Clients expressly authorize Colbrand Colombia SAS to send them promotions to the registered email, adjusted to the characteristics of each client according to the purchases made and links visited. The Client may request the suspension of all promotional communication sent to his email by sending an email to serviocioalcliente@colbrand.com.

Communications through Email, WhatsApp, SMS, Facebook, Instagram, Google, among other digital means:

The Client authorizes, at the moment of accepting "Receive commercial information and promotions" that communications are sent to him through Email, WhatsApp, SMS, Facebook, Instagram, Google, among other digital means, related to his visit to argentobourbon.com, your purchases, latest collections and promotions of the brand. Said communications will be sent directly by the brand or through its suppliers.

Physical Mail:

The client agrees to receive material other than the product and / or merchandise selected for purchase, such as advertising, magazines and / or brochures with the launches of the latest collections, and in general advertising material.

Validity and updating of policies:

These policies are effective as of July 1, 2020.

As a general rule, the term of authorizations on the use of personal data by clients is understood as the term of the commercial relationship or of the connection to the service and during the exercise of the company's corporate purpose.

Authorizations on customer data may terminate at their will at any time. If the person is an active client of Colbrand Colombia SAS, their data may not be used for anything other than the provision of the product or service and for the offer of subsequent renewals when the service has this modality.

Any substantial change in the terms and conditions will be communicated in a timely manner to the owners of the data through the usual means of contact, emails and / or through the website. www.argentobourbon.com. The

Communications will be sent at least ten (10) days before implementing the new terms and / or substantial update thereof.

Incorporation by referral:

The web store customer is warned www.argentobourbon.com According to article 44 of Law 527 of 1999, modified by National Decree 019 of 2012, this privacy policy is an integral part of the conditions of use of this website and is incorporated by reference to them. This privacy policy and its terms will be legally valid as if they had been incorporated in their entirety, in the text of the conditions of use of this website.